Ever wanted to work for a recognised global SaaS leader within their field? Look no further, my client is searching for someone to join the business and deliver exceptional 2nd Line Support services to both their internal and external clientele.
JOB TITLE: 2nd Line Support Engineer - SaaS / Advertising / Digital
PACKAGE: £40K - £50K Base and Other Fantastic Benefits
* Market dominator within their industry.
* 39 global offices.
* 5000 customers including the likes of Lexus, Microsoft, Samsung etc.
KEY EXPERIENCE REQUIRED
* Previous SaaS software support experience to external clients.
* Fantastic communication skills both written and verbal.
* Keep customers at the forefront of all requests and advocate for the customer's needs at all times.
* Own and track tickets within SLAs.
* Ability to understand varied and complex product configurations and support customers through various means of communication including: email, phone, chat, forums and social media.
* Thorough understanding of the product and the ability to effectively troubleshoot, escalate issues and manage outages announcements.
* Communicate to level 1 and level 3 teams keeping clients and management informed.
To apply for the above position, please contact Jack Carroll or hit the apply button.