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2nd Line Support Engineer - SaaS / Advertising / Digital

Job Title: 2nd Line Support Engineer - SaaS / Advertising / Digital
Contract Type: Permanent
Location: London, London
Industry:
Salary: £40000 - £50000 per annum + Company Benefits
Start Date: ASAP
REF: PB150716B
Contact Name: Jack Carroll
Contact Email: jack@cditrec.com
Job Published: about 5 years ago

Job Description

Ever wanted to work for a recognised global SaaS leader within their field? Look no further, my client is searching for someone to join the business and deliver exceptional 2nd Line Support services to both their internal and external clientele.

JOB TITLE: 2nd Line Support Engineer - SaaS / Advertising / Digital
LOCATION: London
PACKAGE: £40K - £50K Base and Other Fantastic Benefits

COMPANY INFORMATION

* Market dominator within their industry.
* 39 global offices.
* 5000 customers including the likes of Lexus, Microsoft, Samsung etc.

KEY EXPERIENCE REQUIRED

* Previous SaaS software support experience to external clients.
* Hands on experience with any of the following technologies: Linux, UNIX, JSON, JavaScript, XML or MongoDB.
* Fantastic communication skills both written and verbal.

ROLE INFORMATION

* Keep customers at the forefront of all requests and advocate for the customer's needs at all times.
* Own and track tickets within SLAs.
* Ability to understand varied and complex product configurations and support customers through various means of communication including: email, phone, chat, forums and social media.
* Thorough understanding of the product and the ability to effectively troubleshoot, escalate issues and manage outages announcements.
* Communicate to level 1 and level 3 teams keeping clients and management informed.


To apply for the above position, please contact Jack Carroll or hit the apply button.