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2nd Line Support Engineer

Job Title: 2nd Line Support Engineer
Contract Type: Permanent
Location: London / Reading
Industry:
Salary: £40000 per annum + Company Benefits
Start Date: ASAP
REF: PB150517_1495040053
Contact Name: Guy Dalton-Griffin
Telephone Number: 020 8722 8200
Contact Email: guy@cditrec.com
Job Published: 2 months ago

Job Description

Ever wanted to work for a globally recognised leader in their field? Look no further - my client is head and shoulders above the rest in the Adtech space and has an urgent requirement for someone to deliver exceptional 2nd Line Support Services. This is a huge opportunity to join a fast paced business at a time where they are acquiring some of the most interesting brands worldwide in what is deemed a massively business critical hire, with a clearly defined path to fast track your career.

JOB TITLE: 2nd Line Support Engineer – SaaS / Advertising / Digital 
LOCATION: London
PACKAGE: £40K Base and Other Fantastic Benefits

COMPANY INFORMATION

•    Market dominator within their industry.
•    39 global offices.
•    5,000 customers including the likes of Lexus, Microsoft, Samsung etc.

KEY EXPERIENCE REQUIRED 

•    Previous SaaS software support experience to external clients.
•    Hands-on experience with any of the following technologies: Linux, UNIX, JSON, JavaScript, XML or MongoDB.
•    Fantastic communication skills, both written and verbal.

ROLE INFORMATION

•    Keep customers at the forefront of all requests and advocate for the customer’s needs at all times.
•    Own and track tickets within SLA’s.
•    Ability to understand varied and complex product configurations and support customers through various means of communication including: email, phone, chat, forums and social media.
•    Thorough understanding of the product and the ability to effectively troubleshoot, escalate issues and manage outages announcements.
•    Communicate to Level 1 and level 3 teams keeping clients and management informed.
•    Standard 9-5 working hours.

 

To apply for the above position, please contact Guy Dalton-Griffin or hit the apply button.