Ever wanted to work for a globally recognised leader in their field? Look no further - my client is head and shoulders above the rest in the Adtech space and has an urgent requirement for someone to deliver exceptional 2nd Line Support Services. This is a huge opportunity to join a fast paced business at a time where they are acquiring some of the most interesting brands worldwide in what is deemed a massively business critical hire, with a clearly defined path to fast track your career.
JOB TITLE: 2nd Line Support Engineer – SaaS / Advertising / Digital
PACKAGE: £40K Base and Other Fantastic Benefits
• Market dominator within their industry.
• 39 global offices.
• 5,000 customers including the likes of Lexus, Microsoft, Samsung etc.
KEY EXPERIENCE REQUIRED
• Previous SaaS software support experience to external clients.
• Fantastic communication skills, both written and verbal.
• Keep customers at the forefront of all requests and advocate for the customer’s needs at all times.
• Own and track tickets within SLA’s.
• Ability to understand varied and complex product configurations and support customers through various means of communication including: email, phone, chat, forums and social media.
• Thorough understanding of the product and the ability to effectively troubleshoot, escalate issues and manage outages announcements.
• Communicate to Level 1 and level 3 teams keeping clients and management informed.
• Standard 9-5 working hours.
To apply for the above position, please contact Guy Dalton-Griffin or hit the apply button.