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Customer Success Director

Job Title: Customer Success Director
Contract Type: Permanent
Location: Munich
Industry:
Salary: Basic to 140,000 + Bonus + Bens
Start Date: ASAP
REF: TV10005
Contact Name: Tom Vernham
Telephone Number: 020 8722 8200
Contact Email: cd@cdsr.com
Job Published: 29 days ago

Job Description

Job Title:        Customer Success Director         
 
Location:         Munich
 
 

Salary:             Base up to €140,000, variable and commission, benefits and stock options

 
Technology:   Multi Channel Marketing technology platform
 
 
Funding:          $500m+ with a multi billion $ valuation
 
 

Company:        Est 10 years, San Francisco HQ, Gartner & Forrester leader across multiple categories, their technology has completely reshaped the marketing technology ecosystem and now have an IPO on their horizon after a decade of significant growth

 
Role:                 Managing a team of 10-15 CSMs who run a split of Mid Market / Enterprise accounts whilst looking to make a direct impact on both customer retention and total bookings growth across the teams portfolio.
 
Key Criteria:    Platform Success experience, have worked for a ServiceNow, SalesForce, Workday, Adobe etc.  Along with 5+ years managing a Customer Success team