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Customer Success Manager

Job Title: Customer Success Manager
Contract Type: Permanent
Location: London, England
Salary: Up to £50000 per annum + Company Benefits
Start Date: ASAP
REF: PB110117A_1512553320
Contact Name: Guy Dalton-Griffin
Contact Email:
Job Published: almost 5 years ago

Job Description

Due to a huge number of massive enterprise wins and recent funding, our client (who is rapidly transforming the employee advocacy space) has an urgent need for a seasoned relationship builder to oversee the on boarding of the largest customers, ensuring that they realise the vast potential of the platform to its fullest extent. This is a hugely exciting time for them as they are coming off the back of an incredible 2016, now it is their mission to expand their early stage EMEA business. Big VC backing from tier 1 venture capital firms & the most impressive customer list in the industry with a negative churn rate on their current accounts. This is the opportunity to transform a career, interested?

JOB TITLE: Customer Success Manager - The market transforming employee advocacy platform
PACKAGE: £50k + bonus + benefits


* Completely unique product that is winning against any other product on the market almost every single time
* Big backing from a Tier 1 VC firm with a huge round in 2016, this is being used to drive growth even further into the double digit millions of revenue
* This is the next big thing


* 3+ years Customer Success / Account Management experience
* Exceptional relationship building skills - proven track record as a trusted advisor to the customer
* Strong technical acumen
* Strong understanding of SaaS technology (digital software is a plus)


* You are the champion of the customer, ensuring their successful on boarding
* You will instantly build rapport and ensure the customer gains maximum ROI with their use of the platform, then continue to monitor customer usage of the platform and educate where necessary
* You will also continuously look for upsell opportunities and look to grow the customer's usage of the platform across the entire business

To apply for the above position, please contact Guy Dalton-Griffin or hit the apply button.