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Customer Success Manager

Job Title: Customer Success Manager
Contract Type: Permanent
Location: London, England
Salary: Negotiable
Start Date: ASAP
REF: PB160118_1516275589
Contact Name: Paul Bramble
Contact Email:
Job Published: over 4 years ago

Job Description


This is a chance for a Customer Success expert with Enterprise experience to join a Salesforce Gold Partner on their journey to becoming a global leader! This company will allow you to develop yourself within the Salesforce space and give you exposure to support some of the world's leading names!

JOB TITLE: Customer Success Manager - Salesforce Gold Partner
LOCATION: London - office-based contract
PACKAGE: Open on salary - will pay DOE, basic + 15% bonus + benefits


- HQ USA with offices worldwide
- Series B funding
- 1400 customers worldwide
- 180 staff globally
- Free up time on planning / travelling to enhance sales times
- Have over 100,000 users
- World's leading brands use this platform - Time Warner Cable, ServiceNow, North Star
- Work in over 100 countries
- 98% customer renewal rate


- 5 years minimum experience working and supporting enterprise customers from a SaaS vendor
- Customer Success experience is a MUST
- MUST speak French
- MUST understand Salesforce integrations - admin level would be a big advantage
- Experience with tracking / location technology or field service management / workforce management would be a bonus


- Post-sales responsibilities
- Technical evangelist after implementation
- Working closely with customers from a technical and commercial standpoint and be able to deal with customer issues
- Drive detailed discovery sessions
- Participate in creating value driven business cases
- Supporting European customers
- High-touch approach - you will be working and supporting my client's most important customers


To apply for the above position, please contact Paul Bramble or hit the apply button.