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Customer Success Manager

Job Title: Customer Success Manager
Contract Type: Permanent
Location: Berlin, Germany
Salary: Negotiable
Start Date: ASAP
REF: PB180618_1529422156
Contact Name: Paul Bramble
Contact Email:
Job Published: over 4 years ago

Job Description


This is a chance for a Customer Success expert with Enterprise experience to join the world's largest dev platform company for web / mobile / app testing!! This company will allow you to develop yourself within the testing space by engaging with a world-class team and clients!!

JOB TITLE: Customer Success Manager - Testing
LOCATION: Berlin, Germany
PACKAGE: Open on salary - will pay DOE. Basic + bonus + stock options + benefits


- My client helps businesses transform and strengthen every digital interaction with an approach to creating web and native apps, through a cloud-based test environment
- Eliminate time & expense
- Free up time for the devs
- Have over 200,000 users
- World's leading brands use this platform - SF, DropBox, Twitter
- Work in over 100 countries
- 98% customer renewal rate


- 3 years minimum experience working and supporting enterprise customer from a SaaS vendor
- Experience of Customer Success / Pre-Sales would be preferred
- Experience from within testing would be a big advantage
- Other related technology backgrounds that would be good: Monitoring, DevOps, Software Development
- Must have previous experience working at C-level
- Understanding of basic scripting - Java, C#, ruby


- Post-sales responsibilities
- Technical evangelist after implementation
- Working closely with customers from a technical and commercial standpoint and be able to deal with customer issue
- Drive detailed discovery sessions
- Participate in creating value driven business cases
- Supporting European customers
- High Touch approach - you will be working and supporting my client's most important customers

To apply for the above position, please contact Paul Bramble or hit the "Apply Now" button.