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Customer Success Manager

Job Title: Customer Success Manager
Contract Type: Permanent
Location: London / Reading
Industry:
Salary: £65000 per annum + Company Benefits
Start Date: ASAP
REF: PB020817B_1501775425
Contact Name: Paul Bramble
Contact Email: paulb@cdsr.com
Job Published: about 1 year ago

Job Description

A Customer Success Manager is required for a Pre-IPO, SaaS-based workflow management company. Our client is one of the leaders in enterprise project management collaboration solutions. Experiencing hyper growth with year-on-year success and global recognition from industry peers, our client's solution is making a huge impact across enterprise brands in the UK. If you are looking for a new opportunity to join a growing and expanding team with unrivalled success and media interest, this is the opportunity for you.

JOB TITLE: Customer Success Manager
LOCATION: London/Basingstoke
PACKAGE: Up to £65,000 Basic + Bonus (up to £20k)

COMPANY INFORMATION

* Rapidly growing technology leader
* 3rd round of funding - $35m
* Pre-IPO with transparent plans to IPO in 3 years
* Acclaimed solutions provider
* Tier 1 client base
* Hot market-leading technology
* Gartner ranked "Leaders"
* Massively expanding

KEY EXPERIENCE REQUIRED

* Must have a strong understanding of SaaS and how annual revenue works
* Ideally come from Forbes cloud100/pre-IPO vendor
* Must have enterprise experience
* Must have track record of providing exceptional customer support

ROLE INFORMATION

* You'll be a part of the customer experience division within the professional services organisation
* You'll be in a team of 20 (EMEA)
* You'll be responsible for mapping a book of business within an account (Strategic Planning)
* Approximately managing 20-30 enterprise accounts
* 50/50 client site/homebased
* Full onboarding training in Utah
* 1-2 days travel outside of the UK per month (EMEA)
* You need to be an A-Player

 

To apply for the above position, please contact Paul Bramble or hit the apply button.