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Customer Success Manager

Job Title: Customer Success Manager
Contract Type: Permanent
Location: London, England
Industry:
Salary: Competitive
Start Date: ASAP
REF: PB110918_1538645162
Contact Name: Matthew Frost
Telephone Number: 020 8722 8200
Contact Email: matthewfrost@cdsr.com
Job Published: 2 months ago

Job Description

My client is looking for a hungry Customer Success Manager to join their CS team that is currently at 7 employees worldwide with plans to double over the next 24 months. They are leaders within this very competitive Professional Services Automation space and 80% are the chosen product over their competitors... read more if this is something that sounds interesting to you!!

JOB TITLE: Customer Success Manager
LOCATION: London
PACKAGE: Open - leading pay within PSA

COMPANY INFORMATION

My client's PSA Solution is designed to help companies automate and improve their services function. It is designed to assist PS teams with Project Management and resource design for customer project. It also offers unique PSA real-time KPI reporting that gives visibility across projects.

- HQ London with expanding teams in USA and APAC
- Grown 70% in recent years
- Over 50,000 people using this PSA solution everyday
- VC-backed
- Multiple recent high-growth awards
- Currently at 90 employees worldwide and looking to reach over 120 by the end of 2018

KEY EXPERIENCE REQUIRED

- 4+ years' experience supporting customer on a face-to-face basis (Customer Success, Tech Account Management)
- Must have domain experience working around related technologies - (PSA) - Changepoint, NetSuite, and FF
- Any form of Salesforce experience is a huge advantage
- Must be highly energetic and a proactive CSM - my client growth is due to hungry CSM / Sales reps that pro-actively work with enterprise customer to help grown and retain world-class companies

ROLE INFORMATION

- Post-sales responsibilities
- Technical evangelist after implementation
- Working closely with customers from a technical and commercial standpoint and be able to deal with customer issue
- Drive detailed discovery sessions
- Participate in creating value driven business cases
- Supporting European customers
- High Touch approach - you will be working and supporting my client's most important customers (10-20 tier 1,2,3 customers)

 

To apply for the above position, please contact Matthew Frost or hit the apply button.