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Customer Success Manager - Data Science Social Media Analytics

Job Title: Customer Success Manager - Data Science Social Media Analytics
Contract Type: Permanent
Location: London / Reading
Salary: £60000 per annum + Company Benefits
Start Date: ASAP
REF: PB111116A
Contact Name: Jack Carroll
Contact Email:
Job Published: over 5 years ago

Job Description

This market transforming social analytics platform's product has blown the competition out of the water with advanced Data Science capabilities. They are now looking to add to the Customer Success Management team on the back of recent tier 1 client wins. Their product gives greater insights to the Enterprise's social identity and you will be the rock star coming in to enjoy the benefits of some extremely happy customers. Sound good? Of course it does…

JOB TITLE: Customer Success Manager - Data Science Social Media Analytics vendor
PACKAGE: £60k base + bonus & benefits


* Recently established US based company that has experienced exponential growth
* Consistent investment and innovation in their products has brought them to the forefront of the market's technological advances, this has become clear as they take the largest clients across all verticals from their competitors


* 5+ years Customer Success / Account Management experience
* 5+ years SaaS experience
* Passion for Social Media and its uses in the enterprise
* A relentless can-do attitude


* Establish and maintain client relationships as the key point of contact, overseeing all client interaction
* Lead the education around best practises for the customer to maximise ROI
* Champion the customers' needs internally across various teams
* Gather feedback on the use of the platform & make recommendations to the product teams


To apply for the above position, Please contact Jack Carroll or hit the apply button.