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Customer Support Advocate - Social Intelligence software

Job Title: Customer Support Advocate - Social Intelligence software
Contract Type: Permanent
Location: Berkshire / London
Industry:
Salary: Negotiable
Start Date: ASAP
REF: PB040417_1491926146
Contact Name: Camille Mclean
Contact Email: camille@cditrec.com
Job Published: 5 months ago

Job Description

Our client is a leading Social Intelligence software vendor that helps sales people build relationships stronger, faster and smarter with prospects. They are looking to build out their own Support team with a number of Customer Support Advocates. Their product has won multiple awards and is adopted by some of the largest enterprises across the globe. This is your chance to get hands-on experience with these customers!

JOB TITLE: Customer Support Advocate - Leading Social Intelligence software
LOCATION: Berkshire
PACKAGE: Competitive

COMPANY INFORMATION

* Market-leading Social Intelligence software vendor whose technology is an absolute must have for sales professionals everywhere
* Big VC funding and an incredible leadership team has led this company to huge global success

KEY EXPERIENCE REQUIRED

* Degree educated
* Previous Support experience preferred
* Exceptional English language skills
* Personable with strong client facing skills

ROLE INFORMATION

* First point of contact for any customer support query
* Work with customers via email response & working alongside them to resolve issues
* Document all service requests
* Escalate requirements when needed
* Get involved with the ins and outs of the platform, providing recommendations to the development team on how best to go about improving for the future

 


To apply for the above position, please contact Camille McLean or hit the apply button.