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EMEA Technical Account Manager

Job Title: EMEA Technical Account Manager
Contract Type: Permanent
Location: London / Reading
Industry:
Salary: £60000 - £80000 per annum + Company Benefits
Start Date: ASAP
REF: PB290617A_1499249745
Contact Name: Paul Bramble
Contact Email: paulb@cdsr.com
Job Published: over 1 year ago

Job Description

Our client is led by a team of Security experts and has received over $100 million investment from VC-backers renowned for disruptive vendors. Their success in the US has made for an easy expansion into EMEA, which has already seen huge growth. They are now looking for this strong individual to take things to the next level.

JOB TITLE: EMEA Technical Account Manager
LOCATION: London / Home Counties
PACKAGE: £60k-£80k sweet spot (can pay more) + bonus + benefits + stock

COMPANY INFORMATION

- Huge EMEA expansion plans
- CEO with incredible PTR
- Over $100 Million in funding
- World renowned, VC-backed
- Exceptional partnerships already in place

KEY EXPERIENCE REQUIRED

- Success with small company/start-up
- Network Security background
- Must have a very strong understanding of Proxy
- Cloud knowledge
- Must have TAM / SE / other relevant experience
- Presentable and driven

ROLE INFORMATION

- Manage, escalate, and drive satisfactory resolution of customers' technical support
- Manage implementation and consulting projects, where you would be expected to plan, schedule and implement
- Expected to take support escalations from the region and help the Support team from time to time
- Expected to be available to be on call when contacted by premium support customers for P0/P1 customer impacting issues during non-operational hours
- Create and facilitate communication channel between the gold/platinum customer
- Proactively update customers about cloud updates, upgrade and ensure necessary action to maintain availability and customer satisfaction
- Provide on-site and virtual product training to Premium Support customers


To apply for the above position, please contact Paul Bramble or hit the apply button.