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Global Support Manager - SaaS / Advertising / Digital

Job Title: Global Support Manager - SaaS / Advertising / Digital
Contract Type: Permanent
Location: London / Reading
Industry:
Salary: £80000 per annum + Company Benefits
Start Date: ASAP
REF: PB150716
Contact Name: Matt Frost
Contact Email: matthewfrost@cdsr.com
Job Published: about 1 year ago

Job Description

Ever wanted to work for a recognised global SaaS leader within their field? Look no further, my client is searching for someone to join the business and own the entire global support function with a game changing attitude, ultimately reinventing internal processes to heed overall customer satisfaction.

JOB TITLE: Global Support Manager - SaaS / Advertising / Digital
LOCATION: London
PACKAGE: Up to £80K Base and Other Fantastic Benefits

COMPANY INFORMATION

* Market dominator within their industry.
* 39 global offices.
* 5000 customers including the likes of Lexus, Microsoft, Samsung etc.

KEY EXPERIENCE REQUIRED

* Proven track record in managing a Software Support team across multiple offices in different countries.
* Proven track record of improving communications to both internal and external clients.
* Proven track record of rolling out new initiatives when it comes to upskilling existing technical support talent, both in technical understanding and soft skills.
* Proven track record of assessing current policies, processes, procedures and improving upon these to strive for further customer satisfaction.

ROLE INFORMATION

* Deliver continuous improvement in Customer Support team knowledge and ability to resolve issues.
* Accountable for monitoring, reporting and following up on reoccurring issues to ensure the source cause is resolved.
* Manage performance and development of the team through coaching and mentoring.
* Department-wide responsibility, including monitoring, for the ongoing operation and adherence to mandatory Security and Quality Policies and Procedures.

 


To apply for the above position, please contact Matthew Frost or hit the apply button.