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Head of Service Operations

Job Title: Head of Service Operations
Contract Type: Permanent
Location: South East England / South West England / North East England / North West England / East Midlands / West Midlands / London
Salary: £85000 per annum + Company Benefits
Start Date: ASAP
REF: PB130617_1497623662
Contact Name: Guy Dalton-Griffin
Contact Email:
Job Published: about 5 years ago

Job Description

We have an urgent need to bring in a Head of Service Operations to join the most exciting Fintech business across the globe. The business is revolutionising the way that the largest financial organisations are interacting with their customers, vastly increasing monetisation and engagement of their customers, which means that despite being organically grown, this company is growing massively. This opportunity will take you around the world, giving you the responsibility of the customer environments for the likes of HSBC, Lloyds Bank, Barclays and more!

JOB TITLE: Head of Service Operations - Market transforming Fintech vendor
LOCATION: United Kingdom
PACKAGE: Base: £85k + bonus + benefits


* Organically grown company that has expanded to have an exceptional global presence
* As the leading Fintech vendor in their space, they are closing massive deals with a number of high street banks and global financial organisations, right down to digital banking start-ups


* Management experience within a Services organisation
* Strong understanding of the Ecommerce stack
* Strong skills around virtualisation technologies & an understanding of ITIL processes


* Sitting at the helm of a large services team, you will be responsible for both the deployment and day-to-day operations of the customer environments
* Grow the team and provide training for existing team members
* Ensure 100% uptime of the customer's digital presence
* Serve as an escalation point to resolve customer issues
* You will get involved in testing new technologies to improve the existing stack and will act as a decision maker through the buying process


To apply for the above position, please contact Guy Dalton-Griffin or hit the apply button.