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Senior Engagement Manager

Job Title: Senior Engagement Manager
Contract Type: Permanent
Location: London / Reading
Industry:
Salary: £105000 per annum + Company Benefits
Start Date: ASAP
REF: PB211016
Contact Name: Matt Frost
Contact Email: matthewfrost@cdsr.com
Job Published: almost 2 years ago

Job Description

*** Sequoia capital backed*** This is a chance for an experienced Engagement Manager to join the industry leaders in Enterprise Customer Support!! My client will allow you to make a real impact and to develop yourself within the Customer Service Software industry!! With awards such as: world's largest provider of chat agents, my client brings new levels of Customer Engagement and visibility to millions of customers every second!!

JOB TITLE: Senior Engagement Manager
LOCATION: Office based - London
PACKAGE: Up to £105,000 Basic Salary

COMPANY INFORMATION

* My client is changing the way that companies engage with consumers. My client's engagement platform supports over millions of visitors across all lines, and engages in over a billion conversations yearly
* Using my client's solutions, many of the world's largest and most popular brands are reviewing and acting on customer's online engagement to create a more personalized customer experience
* Current 30 staff in the UK
* Global turnover over $350m+ grown from $300 last year
* UK turnover over £40m+ increasing yearly
* HQ in the USA / founded 2000
* Sequoia backed
* Outstanding leadership team with proven track records of growing software companies

KEY EXPERIENCE REQUIRED

- 4+ years in an Engagement Manager role (or equivalent)
- 4+ years of experience in successfully managing complex enterprise software deployment implementations for Global organisations
- Project Management experience (Certifications, Tools, etc)

ROLE INFORMATION

- Manage end-to-end enterprises, solution implementations, including operational client relationships during deployment
- Collaborate with the Account Manager to develop and execute account planning and review processes to achieve strategic goals by driving greater ROI and identifying enhanced up-sell opportunities
- Work with and support the Sales and Pre-sales Solution teams on sales calls and deployment scoping
- Methodically collect product and platform feedback from the field, EMs and clients, and provide it to the Product Management and Engineering, as well as Network Operations to improve overall product and platform performance

 

To apply for the above position, please contact Matthew Frost or hit the apply button.