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Technical Account Manager

Job Title: Technical Account Manager
Contract Type: Permanent
Location: California, USA
Industry:
Salary: Negotiable
Start Date: ASAP
REF: PB060218B_1518525830
Contact Name: Paul Bramble
Contact Email: paulb@cdsr.com
Job Published: 6 months ago

Job Description

Technical Account Managers are key to our client for servicing their enterprise customers and partners. This role serves as an escalation point for them within the Support & Technical Services division.

JOB TITLE: Technical Account Manager
LOCATION: West Coast, USA
PACKAGE: Competitive salary

COMPANY INFORMATION

No two days are the same in Support & Technical Services. They engage in challenging problems to solve, constantly pick each other's brains, and their minds are always abuzz with ideas for helping their customers to make the most of their Ubuntu systems. This company is rapidly expanding and looking for talented professionals with a passion for working on the next generation of Ubuntu solutions.

KEY EXPERIENCE REQUIRED

MUST-HAVE:
- Minimum 5 years' experience supporting Linux systems
- Extensive experience with OpenStack, virtualization and other Cloud technologies
- Advanced troubleshooting (up to application layer, including core dump analysis and kernel dump analysis desirable)
- Demonstrable expertise in one or more of the following areas:
* Advanced storage (RAID, LVM, SAN, file system tuning, etc.)
* Advanced networking (bonding, firewalling, bridging, switching, network file system tuning, etc.)
* Clustering, cloud computing (provisioning, monitoring, orchestration, etc.)
* Linux integration with other environments (authentication/directory services, network file systems, etc.)
* CI/CD tooling
* Container technologies (Docker, Kubernetes, Rancher, etc)
- Development level and troubleshooting experience in at least 2 programming languages like Bash, C, Python, GO, etc.
- Experience managing customer relationships through consulting engagements, account management, or direct support
- Experience with Ubuntu or Debian. Must be able to understand Ubuntu OS bugs and advise on next steps, acting as a generalist when necessary
- Excellent verbal and written communication skills in English as a minimum

DESIRED:
- Debian packaging experience and knowledge of Ubuntu development processes
- Direct experience with MAAS and Juju
- Familiarity with Open Source process and community practices required, as well as familiarity with Open Source business model desirable
- Knowledge of Operating Systems other than Ubuntu
- Fluency in languages other than English

ROLE INFORMATION

- Assume direct responsibility and drive exceptional support provided to our customer base, with specific focus on assigned accounts
- Gain understanding of our partner's technical infrastructure and environment, hardware, and/or product(s)
- Investigate issues reported by customers by doing your own research and involving others across the organisation as necessary
- For assigned accounts, manage support escalations and issue prioritisation, acting internally as a customer advocate
- Contribute new articles and maintain existing knowledge base articles
- On a rotation basis, be available for on-call support out of office hours
- Ability to travel internationally up to 25% of the time
- Capable of mounting a server on top of standard datacentre racks

 

To apply for the above position, please contact Paul Bramble or hit the apply button.