Job Description
One of the most exciting and fastest growing, proactive IT Operations solutions within the software community has an urgent need to hire an experienced Technical Account Manager, working alongside their highly successful Professional Services and Sales team. The technology is award-winning and they have been consistently voted as having the best technology in their space by some of the leading IT industry analysts. This is your opportunity to join one of the hottest software companies in the market to join a great team out of the UK!!!
JOB TITLE: Technical Account Manager
SELLING: IT operational/monitoring software
TERRITORY: UK/ Occasional EMEA support
LOCATION: London
PACKAGE: £120-125,000 OTE + Shares
COMPANY INFORMATION
- Founded in 2011
- HQ California
- 170+ people ww and looking for high growth
- One of the hottest start-up companies in the world, specialising in IT monitoring software
- Award-winning technology and rated highly by the leading industry analysts
- Large global presence
- Strong client base
KEY EXPERIENCE REQUIRED
- 5+ years Technical Account Management experience
- Must come from IT Ops – ITSM, Monitoring or Incidence Response
- Experience working with JavaScript would be ideal
- Must understand the software development lifecycle
ROLE INFORMATION
- 100% Post sales responsibilities
- Technical evangelist through the sales / post sales campaign
- Working closely with customers from a technical standpoint
- Deal with technical issues
- Proven ability to manage conflicting stakeholder interests effectively
- Understand when an incident needs to be escalated to the next level of support
- Help clients troubleshoot the implementation of the product within their systems
- Continuous introduction of new products and features to customers
