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Technical Customer Success Manager - Video Management / Distribution

Job Title: Technical Customer Success Manager - Video Management / Distribution
Contract Type: Permanent
Location: London
Industry:
Salary: Basic to £80,000 + bonus + Full Benefits Package
Start Date: ASAP
REF: PB10006
Contact Name: Paul Bramble
Contact Email: paulb@cdsr.com
Job Published: 9 months ago

Job Description

Founded in 2011, my client is an exciting Israeli founded, US Headquartered business. With now over 100 staff worldwide they have grown a considerable amount over the past 12 months. Right now, they have big growth plans across Sales, Pre Sales and also Post Sales. My client offers a leading software that is used for image and video management and distribution across your Web and Mobile apps. Being voted the "Best Place To Work"​ in 2018 by the San Francisco Business Times this easy-to-use, end-to-end cloud based image and video management solution is used by only the best companies in the world.

JOB TITLE: Technical Customer Success Manager

LOCATION: London

PACKAGE: Up to £80,000 Basic (dependent on experience and current package) + bonus

 

COMPANY INFORMATION:

 

  • Rapidly growing technology leader AND Market
  • Tier 1 client base – working with some of the world’s most well-known brands
  • Exceptional leadership team
  • Massively expanding across the USA / EMEA / APAC
  • Great market perception AND high percentage wins against closest competitors

 

KEY EXPERIENCE REQUIRED:

 

  • 3+ years Post Sales Customer Facing experience – Customer Success / Technical Account Management
  • A good Technical understanding: (Can code) PHP, Shell, JavaScript, HTML
  • Must have a desire to learn new technologies
  • Ideally come from CDN, Media/Content Management, Streaming technologies

 

 

ROLE INFORMATION:

 

Technical Customer Success Manager

  • Oversee the on boarding of new accounts
  • Be a main point for the customer’s every need
  • Provide technical guidance to developers, system architects, product architects around best practices on how to use the platform
  • Act as customer advocate internally while effectively collaborating with Internal teams including product management, customer support, engineering, sales and finance.
  • Track & monitor customer status, identify areas of concern and pursue growth and upsell opportunities.