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Technical Support Engineer

Job Title: Technical Support Engineer
Contract Type: Permanent
Location: Crawley, West Sussex
Industry:
Salary: £33000 per annum + Company Benefits
Start Date: ASAP
REF: PB111016
Contact Name: Paul Bramble
Contact Email: paulb@cdsr.com
Job Published: about 4 years ago

Job Description

This is a chance for an enthusiastic individual to join a fast growing global software and service provider!! My client will allow you to make a real impact and to develop yourself within the Telco community!! Due to customer requests and growth, my client is now looking to expand their Support & Engineering teams across EMEA to give their clients / partners the highest level of support possible!!

JOB TITLE: Technical Support Engineer
LOCATION: Crawley
PACKAGE: Up to £33,000 Basic

COMPANY INFORMATION

- My client is on a mission to change and advance the industry that they work in. They currently provide software and services to over 600 global customers, supporting well over 1 million subscribers
- Essentially, they develop software that enables mobile and fixed-line service providers to deliver real-time communications through their IP networks
- Founded 1990's
- Over 1000 employees worldwide
- Over 600 global customers

KEY EXPERIENCE REQUIRED

- 2+ years technical background (1st / 2nd line support)
- 2+ years' experience with ticketing and troubleshooting issues and strong around SIP
- Fluent in French

ROLE INFORMATION

- Provide partners with technical support and consultation
- Participate in my client's presentations/demonstrations to prospective and current customers
- Provide training for new and current customers
- Be confident in providing 1st to 3rd line support
- Clarify all customer concerns and gather all necessary information to resolve issues


To apply for the above position, please contact Paul Bramble or hit the apply button.