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Technical Support Engineer

Job Title: Technical Support Engineer
Contract Type: Permanent
Location: Maidenhead, Berkshire
Industry:
Salary: £40000 per annum + Company Benefits
Start Date: ASAP
REF: PB120917_1505315097
Contact Name: Paul Bramble
Contact Email: paulb@cdsr.com
Job Published: about 1 year ago

Job Description

With many significant enterprise clients signed over the past 12 months and many more in the pipeline, an opportunity has arisen for an experienced first line support professional to take control and spearhead these marquee customers. Joining one of the most successful and innovative software vendors from within the Workforce Management domain, you will be part of a focused EMEA team and benefit from working with some amazing customers and technology.

JOB TITLE: EMEA Technical Support Engineer
TERRITORY: EMEA
LOCATION: Maidenhead
PACKAGE: £40k basic salary + other corporate benefits

COMPANY INFORMATION

* Award-winning and recognised leader within Workforce Management software
* 150+ employees across the US, APAC and EMEA
* Already signed and working with top enterprise customers and signing more each year
* Looking to expand because of demand from customers across EMEA and grow the project management team
* Supportive and welcoming team-based environment with structured learning around the technology, support and inspirational leadership team

KEY EXPERIENCE REQUIRED

* Must have a minimum of 2 years application support experience
* Must be classed as at least level 1 support (1st line support)
* Must work or have experience working in Workforce Management & Service Management environments
* Must understand SQL databases
* Must have good knowledge around Microsoft

ROLE INFORMATION

* Working as a Senior Application Support Engineer and taking control of support issues
* Working with enterprise customers throughout EMEA
* Working with complex software, multiple business applications - uncovering technical issues and problem-solving to fix these

 

To apply for the above position, please contact Paul Bramble or hit the apply button.