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Technical Support - Software - Pre-IPO Big Data Software Vendor

Job Title: Technical Support - Software - Pre-IPO Big Data Software Vendor
Contract Type: Permanent
Location: Reading / London
Salary: £50000 - £60000 per annum + Company Benefits
Start Date: ASAP
REF: PB220217_1488283953
Contact Name: Harry Lee
Contact Email:
Job Published: almost 5 years ago

Job Description

We are currently working with one of the fastest growing software vendors in the Business Intelligence/Data Analytics/Big Data space. They are looking to grow their skilled Senior Support team in the UK covering EMEA Enterprise projects. If you are looking to build your skills and experience within the Big Data space then this could be an ideal role and a great team.

JOB TITLE: Technical Support - Software - Pre-IPO Big Data Software Vendor
LOCATION: Reading or London
PACKAGE: Base £50,000 to £60,000 depending on experience + strong benefits


- Established over 10 years
- US company HQ
- 470 worldwide employees, 35 in the UK
- Global office network, market leader and focused Enterprise suite
- Double digit growth in the UK in the last 12 months


- You will currently be performing a remote and client facing role in a technical capacity for a software vendor
- Deep experience within Data, ETL, BI, SQL and NoSQL database
- Desire to learn more and become an expert within the Big Data community
- Great customer skills and you are used to dealing with large Enterprise scale projects and problem solving
- Daily access to either Reading or London


- You will join a skilled and welcoming team of Support Consultants in the UK to cover our client's entire product portfolio across EMEA
- The role can involve elements of 1st, 2nd and 3rd line support. Due to the rate at which this team is growing, our client is open to people coming in at all support levels. If you need to escalate a support issue then there are people at hand to resolve this
- The support is typically reactive, but the client is looking to bring in an element of pro-activeness too to learn more and become experts within BI and Big Data Analytics
- You will deal with approx. 3 enterprise queries a day via call, web and email
- Their technology runs on Linux, Windows and Mac and is Java based (TomCat application server)



To apply for the above position, Please contact Harry Lee or hit the apply button.