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UK Account Executive - Customer Experience / Contact Centre

Job Title: UK Account Executive - Customer Experience / Contact Centre
Contract Type: Permanent
Location: London / Reading
Salary: £65000 - £75000 per annum + Company Benefits
Start Date: ASAP
REF: DS151116G_1493139125
Contact Name: Joe Scriven
Contact Email:
Job Published: over 5 years ago

Job Description

Our client has successfully made the transition from on premise to the cloud and now offers a complete contact SaaS solution, which better connects call centre agents to their customers by offering real time information. The software also offers an omni-channel solution that better connects the customer back to the company, allowing them to connect through mobile, SMS, Social Media, Email and Voice recognition call.

This position will be based in London (up to 3 times a week) and you will run 12 existing accounts. As part of your role, you will also manage a small team of internal sales members supporting you with your set of accounts.

JOB TITLE: UK Account Executive - Customer Experience / Contact Centre Software Platform
PACKAGE: £65,000 - £75,000 Basic Salary, OTE £150,000 + £6,000 Car Allowance + Stock + Onsite Gym


- 450 global employees with 30 across EMEA
- Industry guru recently joined the board
- Grown 350% in the last 3 years
- Trebled revenue since last year
- Very profitable organisation with fantastic investors and winner of numerous CX, Call Centre awards


- Experience in selling a complex software solution
- Proven experience of selling into large corporations
- New Business hunter or experience in developing an account
- SaaS Sales experience
- Proven track record of achieving sales targets


- You will focus your entire effort on growing your existing account base
- The key focus will be to hunt within rather than farm the account base, you will only be paid on growth
- Key verticals in which the accounts will come from… Telco, Utilities and Financial Services
- Accounts will be $100m+ turnover organisations
- Own, manage, orchestrate and execute a strategic sales plan for your territory
- 70% of your time will be spent selling directly and the remainder through the channel
- Manage complex software sales cycle from start to finish
- The ability to work in a small business with little infrastructure
- Pitching into multiple points of the business including Marketing, Market Research, Product Developers & Innovation, CX, Business Leaders, HR, Sales and Operations
- Adopt the "Challenger sales methodology"
- Continually evaluate market trends and developments to identify key opportunities
- Negotiation and product pricing, closing deals and contracts
- Product demonstration
- Advance research of prospects online to identify key triggers
- Writing, crafting and honing of engaging and attention-grabbing emails, proposals and voice messages
- Proactive follow-up calls, emails and mail correspondence
- Handling incoming interest from various sources including website, marketing campaigns, etc.
- Ability to develop enterprise accounts using a land and expand approach
- A true Enterprise CX solution


To apply for the above position, Please contact Joe Scriven or hit the apply button.